**We strongly recommend purchasing shipping with tracking**



Delivery Policy

Please be aware of your countries customs policy!

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S/Canada Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via Canada post, unless the customer selects an alternative shipping method. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. 

The Smoking Quartz Team